We offer a 100% Satisfaction Guarantee on products purchased directly from us. If you are not completely satisfied, you may return the remainder of the product to us for a full refund or exchange within 30 days of receipt.

If at any time you are unsatisfied with a product you purchased from us or from one of our authorized sellers, you may return any opened & unopened products within thirty (30) days for a full refund of the purchase price, not including shipping. Please follow the following steps to receive a full refund:

• Contact customer support for Return Number (RMA#).
• Place your RMA# inside or outside of the package along with your name and address.
• Ship the product back to us.

Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.

Viivate
Attn: Returns
2760 US Highway 1 South
St. Augustine, FL  32086

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the Viivate 30-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers.

If you have any questions, please feel free to contact customer support at [email protected]. We are always happy to help.

*Please remember to call customer service to get your return number (RMA number). Packages must be returned within 30 days.

Receiving a Refund

The time required for you to receive a refund will depend on the following factors:

• 1 to 10 business days for us to receive the return shipment from your shipper.
• 1 to 3 business days for us to process your return.
• 3 to 10 business days for your bank or credit card company to process the refund request